How is Joe feeling?
Happy - amazed - irritated - satisfied - unsatisfied - unhappy - surprised - indulgent - disappointed - delighted - energetic - bored - relaxed - stressed - stimulated - tired - interested - frustrated - patient - hurried - safe - concerned - exploratory - sociable - competitive - in control - confused - focused - distracted - cared for - neglected - valued - trusting - angry - let down - tuned-in - tuned-out?
Is Joe ready to buy or not?
Emotions are everything. Your customer will buy based on how they're feeling.
Every touch point in your business either adds value or takes it away. A quick walk around your business will tell savvy customers everything they need to know. Make sure it's all good.
Hothouse will map, fuel and tune-up your customer experience.